Questions people actually ask
If yours is not here, ask it — we answer within a working day.
How much does ShobarERP really cost?
৳499, ৳999 or ৳1,999 a month. Each plan comes with an allowance — branches, warehouses, POS counters, staff accounts, products and file storage — and if you need more of one thing you add it a unit at a time at that plan’s published rate, rather than being pushed up a tier. An extra till on Starter is ৳100 a month; an extra member of staff on Growth is ৳80. There is no setup fee, no implementation charge and no annual contract. The only other things that ever cost money are a routine full data export (৳1,000), custom development (quoted before any work), and hardware or SMS credits at cost — all listed on the pricing page.
Is there really no setup fee?
None. When you register, the system creates your chart of accounts, your first branch, your first warehouse, eight staff roles and your owner login automatically. You are trading within about two minutes. Nobody has to visit your shop and no implementation project has to be scheduled.
What do I get in the free trial?
Thirty days of the whole product — every module switched on, no feature removed, no limit on what you enter. We do not ask for a card. When the thirty days end, you either pay or you do not; if you do not, your data stays where it is.
How do I pay? Do you take bKash?
bKash, Nagad, bank transfer, cheque or cash. You send the money and tell us the reference, and we extend your account from the end of the period you already paid for — so paying a week early never costs you a week.
What happens if I stop paying?
Your staff can still sign in, but the ERP screens redirect to a billing notice showing what is owed, how to pay and your full payment history. Nothing is deleted and nothing is archived off. Pay and everything is back exactly as it was, down to the half-finished quotation.
Can another company see my data?
No. Every record carries your company id and every query is scoped to it automatically, before the system even resolves a record from a URL. Typing another company’s invoice number into the address bar returns nothing. There is an automated test that attempts exactly that attack on every release, and another that fails the build if a new table is added without the protection.
Can you see my sales and my profit?
The console we use to run the service shows companies, subscriptions and payments. It has no screens for your sales, stock, service jobs or ledger — those screens do not exist on that side of the system. A platform administrator belongs to no company, so your data is out of their scope by the same mechanism that keeps your competitor out.
Can I get my data out?
Yes, a full copy of your company database whenever you want it. It is ৳1,000 for a routine export while you are a customer, and free if you are leaving — we would rather you left with your data than stayed because you could not.
Does it work in Bangla?
The interface is in English with Bangla supported throughout your own data — customer names, product names, addresses and printed documents all take Bangla text and print correctly. A full Bangla interface is in progress; tell us if that is what is stopping you and we will prioritise it.
Will it work on my phone?
Yes. The owner dashboard was designed for the phone first, not shrunk down from a desktop screen afterwards. It is usable on an inexpensive Android over a 3G signal. The till and the data entry screens are better on a laptop or a tablet, as you would expect.
Does it need internet all the time?
Yes, it runs in the browser and needs a connection. We keep the pages small so it holds up on a weak signal, but if your area loses power and internet for hours at a time, tell us before you sign up and we will be honest with you about whether it suits you yet.
I am on Excel / Tally / a paper khata. How hard is moving?
You enter it yourself, and you should know up front that there is no spreadsheet import yet — products, customers and suppliers are typed in one at a time. What makes that bearable is that you do not have to do it all at once: start with the fifty things that actually move, add the rest as they sell. Each customer has an opening-due field and each ledger account an opening-balance field, and both post a proper journal entry, so your receivables reconcile from day one instead of being a number you typed into a report. A bulk import is the second most asked-for thing on our list.
Can I run two shops on one account?
Yes. Each branch has its own warehouses, staff and cash register, and every document is stamped with the branch it belongs to. Each branch also keeps its own books — its own trial balance, profit & loss and cash book — and each one balances on its own. Starter covers one branch, Growth covers three and Business covers ten; beyond that a branch is ৳150–৳200 a month depending on the plan. The plan builder on the pricing page works out the cheapest shape for you.
Can I stop my cashier seeing my profit?
Yes, and that is the default. There are 119 named permissions in 10 groups and 8 roles set up for you. A cashier who holds only the till permission lands on the till when they sign in and can reach nothing else. A salesman sees their own customers and invoices, not the shop’s margin.
What if I need something the product does not do?
Ask. If it belongs in the product, we build it and everyone gets it, usually with no change to your price. If it is specific to your business, we quote it plainly before any work starts. A lot of what is in the product now started as one shop asking.
Is my accounting actually correct, or is it a pretty report?
Every financial event posts a balanced double-entry journal through one piece of code, and an unbalanced entry throws an error rather than saving. All reports derive from the same journal lines, so the trial balance, profit & loss and balance sheet cannot disagree. Three control accounts — receivables, payables and inventory — are reconciled against their sub-ledgers automatically on every release.
Do you support VAT and BIN?
Tax is posted to a tax payable account on every document and reported, and your BIN and company details print on your invoices. We are not yet an NBR-certified VAT software, so if you need certified Mushak output, ask us where that stands before you sign up rather than after.
Who is behind this and will you still exist next year?
A small team in Dhaka who build this full time. The fair answer to the second half is that you should not have to take our word for it — which is why there is no setup fee to lose, no contract to be trapped by, and an export of all your data available whenever you want it.
Still not answered?
Ask us directlySecurity that was built in, not bolted on
An ERP holds your cost prices, your margins, your customer dues and your staff salaries. We treat that accordingly.
Need something that is not here?
Tell us. If it belongs in the product we build it and every business gets it, usually without a price change. If it is specific to you, we quote it plainly before any work starts.
Go digital this week, not this year
Thirty days free. No card, no setup fee, no salesman visiting your shop. If it does not suit you, stop — you will not have spent anything.
Takes about two minutes.
What happens after you click
- Create your company Name, trade, phone number. No card.
- Add what you sell Type your products in with your opening stock. You do this yourself, at your own pace.
- Open the till Your first sale posts to the ledger the moment you ring it up.